Terms & Conditions
SHIPPING: All orders are shipped from New Zealand to residential or commercial addresses. You will receive a confirmation email once your order has been shipped and this will contain your tracking number.
SHIPPING CHARGES: these will be calculated at checkout for your approval, you can estimate the delivery cost of the goods in your cart at any stage by using our ‘Postage Estimator’ on the shopping cart summary page. Refer to the table below for a guide. Please note: All deliveries are ‘signature required’. We cannot deliver to PO Boxes. Free shipping may be available depending on the value of your order.
PROCESSING TIMES: provided your order is with us by 11.00am we will ensure dispatch the following working day. Orders received after 11.00am will be dispatched within two working days. We do not ship or deliver orders on weekends or holidays. If we are experiencing a high volume of orders, there may be a delay on our usual processing times. If your order is going to be significantly delayed, we will contact you via email or phone to let you know.
RETURNS: It’s important to us that you are completely happy with your purchase. Which is why we offer a 100% money back guarantee, provided you are able to return the product to us, in perfect, resale-able condition, within 7 days. For faulty products or incorrect orders: we endeavour to provide products in perfect condition and accept full responsibility for products received in faulty condition. Domestic customers – we will provide a free return courier ticket if a return is required due to a product being faulty or as a result of an error made by us (such as an incorrect item being delivered). Please contact us to arrange this at firstname.lastname@example.org International customers – please contact us so we can arrange a resolution for you.
CHANGE TO LABEL OR PACKAGING OF PRODUCTS: While we endeavour to ensure the product images on our website are representative of the stocked item you receive, we do not take responsibility for any packaging updates or changes that are not yet showing on our website.
CANCELLING ORDERS: We can cancel and refund a submitted order for you as long as it has not been dispatched. Please contact us as soon as possible to prevent the dispatch of your order. The purchase balance for the cancelled item(s) will be refunded to the same payment method used to place your order. If you have paid with Internet Banking please provide us with your bank account details so the funds can be refunded back into your account.
WARRANTIES: No information on the website is intended to be taken as medical advice and is intended only for information purposes. Always read the label of any product carefully and use only as directed. If your symptoms persist or you are uncertain as to whether any product may be safe for your use, consult a health professional or contact us. If you have a pre-existing medical condition, are pregnant or lactating, consult a health professional prior to using any product.
BEST BEFORE DATES: Some products supplied to you will include a best before date which will vary depending on the product. It is New Zealand Longevity Foundation’s policy not to dispatch any product that is within six months of its best before date, unless otherwise stated on its product page. Essential oils are often fine for use beyond their use by dates (but this is down to your discretion) – for extended shelf life we recommend you store our products in a cool, dark place.
GOVERNING LAW: The use of the website and the ordering of any product by you from New Zealand Longevity Foundation is subject to the laws of New Zealand. You agree to submit to the exclusive jurisdiction of the courts of New Zealand in relation to any dispute between you and New Zealand Longevity Foundation Ltd.