SHIPPING: All orders are shipped from New Zealand to residential or commercial addresses. You will receive a confirmation email once your order has been shipped and this will contain your tracking number.

SHIPPING CHARGES: these will be calculated at checkout for your approval, you can estimate the delivery cost of the goods in your cart at any stage by using our ‘Postage Estimator’ on the shopping cart summary page. Refer to the table below for a guide. Please note: All deliveries are ‘signature required’. We cannot deliver to PO Boxes. Free shipping may be available depending on the value of your order.

PROCESSING TIMES: provided your order is with us by 11.00am we will ensure dispatch the following working day. Orders received after 11.00am will be dispatched within two working days. We do not ship or deliver orders on weekends or holidays. If we are experiencing a high volume of orders, there may be a delay on our usual processing times. If your order is going to be significantly delayed, we will contact you via email or phone to let you know.

RETURNS: It’s important to us that you are completely happy with your purchase. Which is why we offer a 100% money back guarantee, provided you are able to return the product to us, in perfect, resale-able condition, within 7 days. For faulty products or incorrect orders: we endeavour to provide products in perfect condition and accept full responsibility for products received in faulty condition. Domestic customers – we will provide a free return courier ticket if a return is required due to a product being faulty or as a result of an error made by us (such as an incorrect item being delivered). Please contact us to arrange this at sales@nzlf.org International customers – please contact us so we can arrange a resolution for you.

Contact us via email on sales@nzlf.org